Responsible Gaming

Responsible gaming at yukon-gold-casino-ca.com means enjoying gambling as a conscious, entertaining activity while maintaining control and avoiding harm. Our goal is to ensure players are informed about the risks associated with gambling, and to provide robust support and protective measures. As your operator, yukon-gold-casino is committed to supporting every player with tools, resources, and access to qualified assistance whenever needed.

Risk Awareness

OBSERVE: In compliance with Canadian regulations and industry best practices, yukon-gold-casino-ca.com is required to inform players of the risks of gambling addiction and to help them identify problematic behaviors.
EXPAND: Recognizing early signs of problem gambling is essential for prevention. Risk awareness empowers players to self-assess and seek support before harm occurs.
REFLECT: The following are typical indicators of potential gambling-related harm:

• Frequent Betting: Placing bets more often or with increasing amounts, chasing losses, or spending more than originally intended.
• Preoccupation: Thinking about gambling outside of play sessions, feeling restless or irritable when not gambling.
• Neglecting Responsibilities: Missing work, neglecting family or social obligations, or experiencing financial strain due to gambling.
• Secrecy: Concealing gambling habits or financial losses from family or friends.
• Borrowing Money: Taking loans or selling possessions to fund continued gambling.

Self-Assessment Test

If you are concerned about your gambling activity, consider the following questions. Answering "yes" to any may indicate a need for further reflection or support:

• Do you gamble more than you can afford to lose?
• Have you tried to win back money you have lost by gambling more?
• Have friends or family expressed concern about your gambling?
• Do you feel anxious, guilty, or stressed about your gambling behavior?
• Have you neglected important responsibilities in order to gamble?

Legal Obligation: In accordance with Canadian law and yukon-gold-casino-ca.com policy, we encourage all users to regularly self-assess and seek support if any signs of risk are identified.

Limits & Tools

OBSERVE: As per CA regulatory requirements, all players must be offered effective self-limitation tools.
EXPAND: yukon-gold-casino-ca.com provides a comprehensive suite of player controls within your personal account.
REFLECT: Setting limits ensures responsible play and reduces the risk of harm.

Deposit Limits

1. Access: Log in to your yukon-gold-casino-ca.com account and navigate to the "Responsible Gaming" or "Account Settings" section.
2. Selection: Locate the "Deposit Limits" section. Choose your preferred timeframe: daily, weekly, or monthly.
3. Input: Enter your maximum deposit amount for the selected period (e.g., $100 per week).
4. Confirmation: Confirm your limit. Changes take effect immediately or as specified in your account terms.

Time Spent Limits & Session Timers

• Session Timers: Set a maximum session duration (e.g., 1 hour per day) in your account settings to receive automatic reminders or be logged out when the time is reached.
• Break Reminders: Enable optional break notifications at regular intervals.

Time-Out ("Take a Break")

1. Locate: Go to the "Responsible Gaming" section in your account.
2. Choose: Select "Time-Out" and specify a duration between 24 and 72 hours.
3. Confirm: Submit your request; your account will be temporarily suspended for the selected period.

Legal Obligation: All limit-setting and time-out tools are provided in accordance with CA regulatory standards. Players are protected from increasing limits until existing limits expire, in line with legal requirements.

Self-Exclusion

OBSERVE: Self-exclusion is a regulatory requirement, giving players the right to block access to gambling services.
EXPAND: yukon-gold-casino-ca.com provides both temporary and permanent self-exclusion in line with Canadian law.
REFLECT: The self-exclusion process is confidential and irreversible for the selected duration, ensuring player protection.

Self-Exclusion Procedure

1. Navigation: Log in and go to the "Responsible Gaming" or "Self-Exclusion" section in your account panel.
2. Selection: Choose the desired exclusion period: minimum 6 months, up to permanent (lifetime) exclusion.
3. Confirmation: Confirm your self-exclusion request by following the on-screen prompts. You may be asked to reconfirm your decision via email or phone.
4. Support: Contact our Responsible Gaming Team for assistance via the provided support channels if needed.

Consequences of Self-Exclusion

• Account Access: You will be unable to log in, place bets, or participate in any gaming activity for the duration of the exclusion.
• Balance Withdrawals: Withdrawal of any remaining balance is subject to review and may require contacting support. Any active bonuses or pending bets may be forfeited according to yukon-gold-casino-ca.com terms.
• Refund Terms: Refunds of deposited funds are processed in compliance with regulatory and AML obligations, typically within 10 business days, subject to verification.

Legal Obligation: All self-exclusion requests are processed in accordance with Canadian and Ontario-specific regulations. yukon-gold-casino-ca.com enforces exclusions strictly and does not permit early reactivation.

Support Resources

OBSERVE: Canadian law mandates access to local and international support resources for players and affected persons.
EXPAND: yukon-gold-casino-ca.com maintains a comprehensive support network, including national helplines, international organizations, and digital tools.
REFLECT: All interactions with support services are strictly confidential. Professional help is always available, and seeking assistance does not affect your account rights.

Local Support - Canada

• ConnexOntario: 1-866-531-2600 (24/7, English & French). Free, confidential support for gambling, mental health, and addiction.
• Canadian Centre on Substance Use and Addiction (CCSA): 1-833-235-4048 (Mon-Fri 9am-5pm ET). English & French.
• Quebec Gambling Help Line: 1-800-461-0140 (24/7, French & English).

International Support Organizations

Self-Exclusion Schemes & Blocking Tools

• Canada/Ontario: OLG Self-Exclusion Program, iGaming Ontario self-exclusion portal
• UK: GamStop (gamstop.co.uk) - national self-exclusion registry
• Spain: RGIAJ (ordenacionjuego.es) - national self-exclusion scheme
• Blocking Apps: Gamban (gamban.com), BetBlocker (betblocker.org) - installable software to block access to gambling sites

Family Support Resources

• Gambling Therapy Family & Friends Forum: gamblingtherapy.org/forum/family-friends/
• Gam-Anon: gam-anon.org - support for families
• Canadian Mental Health Association (CMHA): cmha.ca

Confidentiality: All support requests are handled professionally and confidentially. You may contact support anonymously if desired.

Help for Family

OBSERVE: Families and friends affected by someone's gambling have access to local and international support.
EXPAND: Early intervention and open communication can make a significant difference.
REFLECT: The following steps are recommended:

• Open Communication: Approach your loved one with empathy and without judgment. Express your concern and willingness to support them in seeking help.
• Engagement: Encourage the individual to self-assess or speak with a professional counselor. Offer to accompany them to support meetings.
• Utilize Support Groups: Access family support forums such as the Gambling Therapy Family & Friends Forum or Gam-Anon for peer advice and assistance.
• Next Steps: Seek professional counseling through local mental health services or contact a national helpline for immediate advice. Consider reaching out to licensed psychotherapists with experience in addiction.

Legal Obligation: yukon-gold-casino-ca.com provides family support resources in line with all CA regulatory standards and best practices.

Operator's Commitment

OBSERVE: Regulatory frameworks in Canada and Ontario require operators to detect and address risky gambling patterns.
EXPAND: yukon-gold-casino-ca.com employs a comprehensive set of internal procedures to safeguard players.
REFLECT: Our responsible gaming policy includes:

• Risk Monitoring: Continuous analysis of player behavior for indicators such as excessive deposits, prolonged play, or repeated failed self-exclusion attempts.
• Automated Alerts: Automated messages or pop-ups to inform players about unusual or risky activity, such as exceeding typical playing patterns.
• Support Intervention: Our Responsible Gaming Team may proactively contact players if risk patterns are detected, offering support, information about limits, or recommending self-assessment.
• Regulatory Reporting: Where legally required, instances of severe risk may be reported to the relevant regulatory authority, in strict compliance with privacy laws.

Legal Obligation: All risk checks and interventions are performed in accordance with AGCO, iGaming Ontario, and Kahnawake Gaming Commission requirements, as applicable to your jurisdiction.

Updates

• Notification Methods: Players will be notified of any changes to responsible gaming policies or procedures via registered e-mail and prominent banners on yukon-gold-casino-ca.com.
• Update Frequency: Policy reviews occur at least annually or in response to regulatory changes. Major amendments will be communicated immediately.
• Last Updated: 2025-11-06

Legal Obligation: All policy updates comply with notification requirements under CA and Ontario law.

Contact & Feedback

OBSERVE: Players must have a direct, confidential channel to the responsible gaming department.
EXPAND: Even in the absence of specified phone or email, yukon-gold-casino-ca.com provides a secure online feedback form and customer support access.
REFLECT: All requests are handled by trained specialists, in strict confidence and in compliance with regulatory timelines.

• Responsible Gaming Support: Access our secure feedback and support request form at https://yukon-gold-casino-ca.com/contact.
• General Support: For general responsible gaming questions, use the live chat feature or the contact form on our website.
• Mailing Address: Fresh Horizons Limited, Road Town, Tortola, British Virgin Islands (corporate HQ).
• Ontario Regional Office: Apollo Entertainment Ltd., Malta (operator for Ontario, Canada).

Legal Obligation: All support and feedback channels are monitored and managed in accordance with CA regulatory standards. Responses to responsible gaming requests are prioritized and typically addressed within 24-72 hours.