Contact Us
OBSERVE: Yukon-gold-casino, operating exclusively via yukon-gold-casino-ca.com for Canadian players, is committed to providing accessible, transparent, and compliant communication channels as required under current Canadian gambling law, including the Alcohol and Gaming Commission of Ontario (AGCO), iGaming Ontario (iGO), and Kahnawake Gaming Commission regulations (all valid through 2025). This section is designed to ensure that users can contact yukon-gold-casino efficiently while being informed of their rights, obligations, and the regulatory environment governing all communications.
EXPAND: Canadian gambling regulations require licensed operators to maintain clear, secure, and responsive contact mechanisms, including prompt customer support, escalation procedures, and data privacy assurances. Where explicit contact details (such as phone or email) are not specified, a secure contact form must be provided, and all user communications must be handled per applicable privacy and record-keeping requirements. Further, users must be notified of their right to raise disputes and seek independent resolution if necessary.
REFLECT: The following section presents all available contact methods, legal obligations regarding communication, and protective clauses to ensure both compliance and user protection. All information is current through 2025 and fully adapted to CA legal standards.
Contact Methods for yukon-gold-casino (System 1: Factual Data Integration)
- Contact Form: Users may reach yukon-gold-casino via the secure contact form provided below. Required fields include your name, email address, and a brief message. Submission of this form is protected under Canadian privacy law and will be responded to within one business day where possible.
- Live Chat: For immediate assistance, yukon-gold-casino offers 24/7 live chat support directly on yukon-gold-casino-ca.com. This service is available to all registered and prospective users within Canadian jurisdiction.
- Direct Call: While specific phone numbers are not published, users may request a callback or further contact method through the contact form or live chat interface. All communication requests are prioritized for timely response.
Corporate and Regulatory Contact Information (System 2: Legal Obligations & Data Integration)
- Headquarters: Fresh Horizons Limited, Road Town, Tortola, British Virgin Islands (Operator for Canada, excluding Ontario).
- Ontario Regional Office: Apollo Entertainment Ltd., Malta (Operator for Ontario, Canada, under AGCO & iGO license through 2025).
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Parent Company: Casino Rewards Group (since 2004), with Canadian client operations and regulatory oversight by:
- Kahnawake Gaming Commission: For Canada (excluding Ontario), License valid through 2025.
- AGCO & iGO: For Ontario, License valid through 2025.
- eCOGRA Certification: Independently certified for fair play and dispute mediation, valid through 2025.
- Website: yukon-gold-casino-ca.com
Note: For all inquiries, yukon-gold-casino will only respond to communications submitted via the official website or verified support channels. No unsolicited contact will be initiated.
User Communication & Support Rights (System 2: Legal Protections, CCoT-Optimized)
- Prompt Response Requirement: Yukon-gold-casino is legally obliged to acknowledge and, where feasible, resolve all user inquiries within one business day. For urgent concerns, 24/7 live chat is provided. Failure to respond in a timely manner entitles users to escalate matters as described below.
- Data Privacy & Confidentiality: All personal information submitted via the contact form or other support channels is handled in strict accordance with Canadian federal and provincial data protection laws. Yukon-gold-casino does not share user data with third parties except as required by law or for regulatory compliance.
- Escalation & Dispute Mechanisms: If a user is dissatisfied with the resolution provided by yukon-gold-casino, they may request escalation to a supervisor or initiate a formal dispute via the regulatory authorities (Kahnawake Gaming Commission, AGCO/iGO, or eCOGRA for fair gaming issues). Users will be guided through this process upon request.
Protective Clause: All communications with yukon-gold-casino are logged for regulatory compliance and quality assurance. Users have the right to request a record of their correspondence and to withdraw their consent for data processing, subject to legal retention requirements.
Contact Form (System 1: Standard Procedural Presentation)
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Regional Compliance Note: CA-Specific Adaptation (System 2: Legal Disclosure & User Safeguards)
- Jurisdictional Scope: Services are provided strictly under the terms of Canadian law. In Ontario, yukon-gold-casino is regulated by AGCO and iGO. In the rest of Canada, oversight is provided by the Kahnawake Gaming Commission. All licenses and certifications are valid through 2025.
- Responsible Gambling Support: Users are encouraged to seek help for problem gambling. Resources and assistance are available via the responsible gambling section of yukon-gold-casino-ca.com and government-sponsored support lines.
- Legal Disclaimer: Communications with yukon-gold-casino via yukon-gold-casino-ca.com constitute acceptance of the site's terms of use and privacy policy. Yukon-gold-casino reserves the right to modify contact procedures to maintain compliance with evolving Canadian regulations. Users will be notified of any material changes affecting their rights.